Refund Policy

Last updated July 31, 2026

Summary

Completed reviews are non-refundable. You are billed only for the runs you actually start: nothing is charged up front, there is no seat licence and no monthly minimum. Usage is totalled and charged at the end of each month. You can remove your payment method at any time from your account page; you are then billed once for the usage already accrued and not charged again.

Before you run anything

A payment method is required before your first run, but adding one does not charge you. You are charged only when you start a run, at the price shown for that run before you confirm it. If you want to see the kind of output you would be paying for first, ask us for a sample report rather than running a plan set.

Paid subscriptions

Usage is billed in arrears: we total the runs you made during the month and charge your saved payment method after the month closes. Legacy prepaid credit balances, where an account still holds them, are spent before any usage is billed. By saving a payment method you agree:

• You authorize us to charge your payment method on a recurring monthly basis until you cancel.
• All charges are non-refundable, including but not limited to partial months of service, unused reviews, and downgrades.
• If you cancel mid-cycle, you retain access to your paid plan until the end of the current billing period. You will not be charged again.
• You can manage or cancel your subscription at any time from your Account page or via the Stripe Customer Portal.

Limited exceptions

We may, at our sole discretion, issue a refund in the following limited circumstances:

• Duplicate charge: If our billing system charges you twice for the same period due to a technical error, we will refund the duplicate charge in full.
• Service outage: If the Services are unavailable for an extended period due to our fault (not a planned maintenance window) and we cannot deliver the credits you paid for that billing cycle, we will credit your account or refund a prorated amount.
• Unauthorized charge: If your payment method was used without your authorization, contact us within 30 days of the charge and we will work with you and Stripe to resolve the dispute.

How to request a refund

If you believe you qualify for a refund under the limited exceptions above, email us at esmith.marc@gmail.com with:

• The email address associated with your account
• The approximate date and amount of the charge
• A brief description of why you believe a refund is warranted

We will respond within five (5) business days. Approved refunds are issued to the original payment method via Stripe and typically appear within 5 to 10 business days depending on your card issuer.

Chargebacks

We ask that you contact us at esmith.marc@gmail.com before initiating a chargeback with your bank. Most billing issues can be resolved quickly by email. Chargebacks initiated without first contacting us may result in your account being suspended.

Why we don't offer general refunds

A run commits substantial compute at our AI providers the moment it starts, and that cost cannot be recovered once the review has been produced. Because you are billed per run rather than on a subscription, you only ever pay for work we actually delivered: if a run fails, it is not billed.

Questions

For any question about billing or this policy, contact: