Refund Policy

Last updated July 31, 2026

Summary

All purchases are non-refundable. We offer one free pre-submittal review on signup so you can evaluate the Services before you pay. Subscriptions can be canceled at any time from your account page. You keep access through the end of the billing period you've already paid for, and you are not charged again.

Free trial

Every new account receives one (1) free review on signup. This is your opportunity to evaluate the accuracy and usefulness of our AI Plan Checker before subscribing. We strongly recommend using this free credit before purchasing a paid plan.

Paid subscriptions

All paid subscriptions are billed in advance on a monthly basis. By subscribing you agree:

• You authorize us to charge your payment method on a recurring monthly basis until you cancel.
• All charges are non-refundable, including but not limited to partial months of service, unused reviews, and downgrades.
• If you cancel mid-cycle, you retain access to your paid plan until the end of the current billing period. You will not be charged again.
• You can manage or cancel your subscription at any time from your Account page or via the Stripe Customer Portal.

Limited exceptions

We may, at our sole discretion, issue a refund in the following limited circumstances:

• Duplicate charge: If our billing system charges you twice for the same period due to a technical error, we will refund the duplicate charge in full.
• Service outage: If the Services are unavailable for an extended period due to our fault (not a planned maintenance window) and we cannot deliver the credits you paid for that billing cycle, we will credit your account or refund a prorated amount.
• Unauthorized charge: If your payment method was used without your authorization, contact us within 30 days of the charge and we will work with you and Stripe to resolve the dispute.

How to request a refund

If you believe you qualify for a refund under the limited exceptions above, email us at esmith.marc@gmail.com with:

• The email address associated with your account
• The approximate date and amount of the charge
• A brief description of why you believe a refund is warranted

We will respond within five (5) business days. Approved refunds are issued to the original payment method via Stripe and typically appear within 5 to 10 business days depending on your card issuer.

Chargebacks

We ask that you contact us at esmith.marc@gmail.com before initiating a chargeback with your bank. Most billing issues can be resolved quickly by email. Chargebacks initiated without first contacting us may result in your account being suspended.

Why we don't offer general refunds

Each plan review consumes significant compute resources at our AI provider (typically $0.50 to $2 per review). Once a review has been run, that cost cannot be recovered. The free first review is designed to let you evaluate the product without financial risk.

Questions

For any question about billing or this policy, contact: